Genesys Workforce Management provides a sophisticated set of management tools so you can better manage your contact center workforce while still delivering top service to your customers. Learn more at Genesys.com now. 0000026257 00000 n If WFM Web cannot log you in, it displays an error message indicating the problem. Si WFM Web valide vos nom et mot de passe utilisateur et détecte le module d'extension Java dont il a besoin, l'application WFM Web s'ouvre dans une fenêtre de navigateur distincte (la fenêtre de navigateur initiale reste ouverte et affiche le logo Genesys.

After typing it into your browser, WFM displays the splash screen for the Log in interface.If WFM Web validates your user name and password, he Web for Supervisors (Classic) Home view opens. 0000024539 00000 n 0000083234 00000 n Contact. 0000004452 00000 n Customer Care Website; Support Guide – On-Premises; Support Guide – … After typing it into your browser, WFM displays the splash screen for the login interface.You should always log off when you have finished using WFM Web. 0000013331 00000 n 0000006882 00000 n

0000026635 00000 n WFM can automatically retrieve agent and skills information from the Genesys unified configuration environment, reducing the effort needed to maintain the WFM system and removing the chance of human errors caused by redundant data entry. Log in to the Genesys Discussion Forum, Developer Portal, Partner Portal, Consultant Portal, Technical Support site, and Genesys University registration 0000011837 00000 n 0000009507 00000 n Don't have an account or not sure?

0000001096 00000 n 0000013979 00000 n 0000020030 00000 n 0000012578 00000 n It allows you to easily manage your agents, schedules, and forecasts, and provides real-time monitoring of contact center performance and agent-adherence. Another user can now log in or you can close the browser. Our success comes from connecting employee and customer conversations on any channel, every day. The timestamp is displayed in the top-right corner of the.This page was last edited on May 8, 2019, at 19:53.Multimedia Connector for Skype for Business,Workforce Management 8.5 Web for Supervisors (Classic) Help,Associating Sites and Multi-Site Activities,Configuring Skills for Multi-Site Activities,Assigning Activities To Multi-Site Activities,Associating Sites with a Multi-Site Activity,Staffing Build: Multimedia Service Level Objectives,New Schedule Scenario: General Parameters,New Schedule Scenario: Select Forecast Scenario,New Schedule Scenario: Filter By Contracts,New Schedule Scenario: Add Profile Agents,Scenario Intra-Day: Publish Schedule Wizard,Scenario Intra-Day: Performance Data Target,Scenario Intra-Day: Edit Comments Dialog Box,Scenario Intra-Day: Review Messages (Save) Dialog Box,Add/Remove Scenario Elements: Select Actions,Add/Remove Scenario Elements: Select Activities,Add/Remove Scenario Elements: Filter by Contracts,Add/Remove Scenario Elements: Add Profile Agents,Add/Remove Scenario Elements: Add Profiles,Add/Remove Scenario Elements: Remove Agents,Options Dialog Box (Scenario Profiles/Bidding View),Master Schedule Intra-Day Accessible Schedule Details,Master Schedule Intra-Day: Performance Data Target,Master Schedule Intra-Day: Options Dialog,Master Schedule Intra-Day: Review Messages (Save) Dialog Box,Master Schedule State Group Totals: Options Dialog Box,Master Schedule Overtime Requirement View,Master Schedule Overtime Requirement: Options Dialog Box,Resolving and Publishing Bidding Scenarios,Workforce Management Administrator's Guide,Workforce Management ETL Database Reference,Workforce Management Web for Agents Help (Classic).

),Si WFM Web ne peut pas vous connecter, il affiche un message d'erreur indiquant le problème.
It personalizes employee experience for a highly engaged workforce focused on customers. The new Forecast UI is described in the Workforce Management Supervisor Help. Genesys pioneered Experience as a Service SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. Employee engagement leaps beyond WFO with Genesys Cloud Workforce Engagement Management. trailer <. 0000005384 00000 n If this is not the case, ask your administrator for the WFM Web URL.

Open the Workforce Management (WFM) Web for Agents application. In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. If you require access and do not see this option, contact your administrator.To open the latest Forecast user interface:The timestamp information from the previous login is displayed in the WFM Web GUI the next time you log in through the Supervisor interface, alerting you to any unauthorized use of your login credentials.WFM Web logs you off and the login screen appears. 0000001536 00000 n 0000005082 00000 n Workforce Management Web for Supervisors (Classic) Help. Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.
Enter your corporate address and we'll get you set up. 0000043924 00000 n If you require access and do not see this option, contact your administrator.The timestamp information from the previous login is displayed in the WFM Web GUI the next time you log in through the Supervisor interface, alerting you to any unauthorized use of your login credentials.If you do not set the timestamp to the browser time zone, the time zone for the location at which you log in is used in the timestamp. Genesys Workforce Management Improve customer satisfaction, service levels and employee engagement through integrated multichannel workforce management Today’s customer experience challenge According to research firm Ovum, 74% of consumers use more than three channels to get their questions answered or their issues resolved.